Contact Us

If you wish to discuss anything concerning your policy you can write or call customer services using the following details:

Emergency

If you are abroad and find yourself in need of emergency help:
Holiday Plus - contact your Private Medical Insurer If you do not have private medical cover overseas contact Chubb Assistance on +353 (0)1 440 1764

Claims

If you need to make a claim - see our useful guidance and print a claim form.
If you have any queries how to claim please give us a call on 1800 719 088 or if calling from abroad
+353 (0)1 440 1764 from (09:00 to 17:00 weekdays)

Customer Service

By E-mail

Click Here
We do not recommend you send financial or personal sensitive details via email as it may not be secure whilst in the public domain.

By Phone

(from 09:00 to 17.00 on weekdays)
1800 719 088
or if calling from outside Ireland
+353 (0)1 440 1764

By Writing

Customer Services,
FBD Travel Insurance,
OSG,
Merrion Hall,
Strand Road,
Sandymount,
Dublin 4

Feedback

If you feel we have done something well or that we could do better, we welcome your feedback If you want to make a formal complaint, we operate a comprehensive Complaints Procedure. Or you can always call our Customer Service team who will be happy to help you direct your enquiry.