Complaints Procedures

We are dedicated to providing a high quality service and want to maintain this at all times. If you are not satisfied with our service, please contact us immediately, quoting your policy details, so we can deal with your complaint as soon as possible.

The Customer Service Manager,
5 George’s Dock,
I.F.S.C. ,
Dublin 01

Fax: 01 440 1701 e-mail: FBD.travelinsurance@chubb.com

Should you remain dissatisfied you can ask the Financial Services and Pensions Ombudsman to review your case.

Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29

Tel: (01) 567 7000
Email: info@fspo.ie
Website: www.fspo.ie